REPUTATION MANAGEMENT

REACTIVE RESPONSE

Lemons To Lemonade

Responding to a negative review with agility and tactfulness is imperative to shine a positive light on your business in the public eye.

respond to negative reviews to help mitigate sales losses

REPUTATION MANAGEMENT COMPANIES

Protect Your Reputation

Have embittered customers written negative reviews about your business? Do you worry that prospective clients will see these reviews on the first page of Google results, in business directories or on social media? As a business owner, you should be concerned. Customer reviews can have a massive impact on your marketing, your leads, and, inevitably, your sales. In the digital world today, customers often take their experience straight to the web. Any time a customer communicates their experience with your brand, either positive or negative, the review will be amplified on the web and social media.

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Product Benefits

OBJECTIVE LISTENING
Yes, you're upset! We'll lend a compassionate, yet objective ear.
DE-ESCALATION
We are trained in de-escalation techniques. Let's turn lemons into lemonade.
BRAND REPUTATION
If handled correctly, a negative review can actually enhance your brand.
DOCUMENTATION
Receive a thoroughly documented incident report for your records.

our services our ideal for your lead generation site

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Businesses who lean on their reputation:

Home businesses, Professional services, Healthcare Practices, Travel and Hospitality, Restaurants and bars

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REACTIVE RESPONSE

Timing is everything, and responding to a less than a glowing review with agility and tactfulness is imperative to shine a positive light on your business in the public eye. That's where we can help!

POSITIVE PERFORMANCE

AUTOMATED CUSTOMER REVIEWS

REACTIVE RESPONSE
FEATURES

$125

+ PER INCIDENT

ABBY STEINER

Copywriter

Meet Abby

Summary

Incident discovery

Negative review response

When a customer leaves a less than glowing review, we need to respond quickly. Professionally written responses need to be done for the customer who left the review, but perhaps more importantly, for everyone else reading the reviews afterward. It is always a great feeling to read and hear positive reviews of your company, but negative reviews should be considered an opportunity for the business to do better.

When your business receives a negative review, we will contact you for a phone interview. During this interview, we will gather information and facts. After the interview, a Performance Manager will write a professional response for you to review and edit. Once it is approved, we will post the response to the appropriate review website under your name.