As the new owner of a regional pizza chain, our client was faced with a myriad of problems—no website, no consistent branding, and no analytics to inform crucial business decisions. With the ideal goal of becoming a modern organization with a unified brand, this client entrusted their marketing to Find8, naming us their agency of record.
Implement multiple tracking and reporting techniques to gather data, generate insights, and then use the data to recommend strategies and tactics, along with outreach campaigns.
The Basics: Google Analytics
First, we started with the basics. Google Analytics (GA) was the perfect tool to gather website behavior and campaign source data. By analyzing the page views on GA, we concluded the locations page was far more popular than the client anticipated, surpassing the views of the home and menu pages.
Store Locator Recommendation
Through the discovery of the location page’s popularity, Find8 urged the client to put more focus on the locations page—in particular, we recommended adding a store locator for convenience:
In addition to utilizing Google Analytics, Find8 also installed call tracking. Pizza King’s industry depends on inbound calls to order food, so they must have the methods to ensure a positive caller experience. Additionally, lacking a system to source calls, Pizza King had no idea what made the phone ring, between advertising and word of mouth.
Outdated System Dropped Calls
Through the call tracking analysis, Find8 found that their outdated phone line was leaving people on busy or completely dropping their calls! Our team estimated that in a single month, one store would lose thousands of dollars, for a double-digit yearly impact!
To manage the large amounts of data we received from multiple sources, such as Google Analytics, Google My Business, Call Tracking, and more, the Find8 data science department set up a real-time reporting dashboard to view and analyze data:
Find8 Results – Conclusion
Using our advanced call tracking analytics, Find8 recommended that our client install new phone lines and devote one person to call taking during peak times to save thousands of dollars.
In addition, through the outreach campaign, searchers were able to better interact with the partner stores which increased business for each of the 67 member partners. The store locator pages further gave Pizza King more data to target additional areas for store chains.